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AMI Customer Portal:
Questions and Answers:
Where are the new digital water meters?
The City of Jacksonville is going to be installing AMI Digital Water Meters in replacement of the old water meters that are currently being used by the City.The new digital water meters provide customers with accurate real-time data on their water usage. The digital water meters will help customers understand their individual water use by answering the question (how and when) they use their water.
Why are we getting new digital water meters?
The City Council approved in the December 2018 meeting, for the City to invest in new technology that will empower the customers with data that will give them control over their water usage. The Digital Water Meters will allow customers to get updates and alerts, and detect leaks in order manage cost. The Digital Water Meters have been proving to be effective and reliable for customers in area of water management.
How do the new digital water meters benefit me?
Digital Water Meters will allow customers to monitor their water usage more closely through the new customer web portal to manage and reduce costs associated with their water bills. Some of the benefits of Digital Water Meters:
How does the new technology work?
Digital water meter readings are encrypted and sent through an automated network, using a private radio frequency channel, from the digital water meter to the utility.
The meter data display looks similar to the numbers on a car odometer and has nine digits. The digits on the meter represent the number of gallons consumed down to the 1/100th of a gallon. The last two digits can be used as leak indicators to detect water flow through the meter. For billing purposes, the meter is read to the tens position.
How can I access the data on my water usage?
You can access the data about your water usage through your customer web portal on your laptop, tablet, or mobile device. All you need is to create a unique username (your email address) and password to have a secure account login. Also,our Customer Support Team will be able to assist you in creating an account and understanding your water bill.
How is my billing affected during the transition?
During the months of March, April, and May your water bill will be an average of your December 2018 and January and February 2019 usage. Your bill will be the same amount for the months of March, April, and May. Beginning in June, the City will have four billing cycles that will correlate with the council district your home is located within.
What type of alerts can I setup?