Public & Community Services

Public & Community Services includes Water Production, Waste Water Treatment, Water Distribution and Wastewater Collections, Streets, Drainage, Parks, Recreation, Utility Billing, Development Services, and Buildings.


  • Working around-the-clock to keep your water flowing, your community clean and much more, Public & Community Services can be reached by the following ways:
    • Call us at (903) 589-3510 during business hours, Monday - Friday 8am- 5pm
    • Report a concern 24/7 by using our automated module below. 
    • The drive-thru located at 215 E. Rusk, and the dropbox located at 1220 S. Bolton St. are open for payments ONLY. To arrange an in person visit, please call us to make an appointment.