Community and Public Services

Public and Community Services includes Water Production, Waste Water Treatment, Water Distribution and Wastewater Collections, Streets, Drainage, Parks, Recreation, Utility Billing, Development Services, and Buildings.

Customer Service Center

  • The Customer Service Center is open 8am- 5pm Monday thru Friday. You may visit in person at 1220 S. Bolton St., or via phone (903) 589-3510.
  • The City intends the CSC to be a one-stop location for all customer service needs, including water bill payments and business for all aspects of your utility accounts, purchase of water and sewer taps, applying for building permits, campground reservations, reserving pavilions at City parks, Buckner Park swimming pool lesson sign ups or inquiries, reporting street issues, and requesting special pickups and bulky pickups.
  • The drive-thru, located at 215 E. Rusk, is open for payments ONLY.

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